Privacy Policy

1. Introduction

StellarVox Plumbing Guild (“we”, “us”, or “our”) provides premium training in plumbing repairs. This Privacy Policy describes how we collect, use, disclose, and protect information relating to visitors and learners who interact with our services.

2. Information We Collect

We may collect:

• Account and contact details: name, email address, phone number, company, role.
• Transaction data: course purchases, access dates, seat allocations.
• Technical data: device, browser, IP address, and usage analytics (aggregated).
• Learning artifacts: quiz results, notes, and uploads you voluntarily provide for mentor feedback.

3. How We Use Information

• To deliver courses, manage access, and provide support.
• To improve curriculum quality and site reliability.
• To communicate updates and relevant offers with your consent where required.
• To protect our services, investigate fraud, and comply with legal obligations.

4. Legal Bases for Processing

Where applicable, we rely on performance of a contract, legitimate interests (e.g., service improvement, security), consent, and compliance with legal obligations.

5. Sharing and Disclosure

• Service providers that support hosting, payment processing, analytics, and customer support under contractual safeguards.
• Compliance with law, legal process, or to protect rights and safety.
• Business transfers in connection with a merger, acquisition, or asset sale with appropriate protections.

6. Data Retention

We retain information as long as necessary to provide services, meet legal requirements, resolve disputes, and enforce agreements. Access records and certificates may be retained to verify completion.

7. Your Choices

• Email preferences: you can opt out of non-essential emails via unsubscribe links.
• Cookies: you can control cookies in your browser. Our cookie banner allows basic consent management.
• Access, update, delete: request a copy of your data or deletion where applicable by contacting us.

8. Security

We use administrative, technical, and organizational measures to protect data. No online service can be 100% secure, but we strive to protect your information.

9. Children’s Privacy

Our services are intended for professionals and are not directed to children under 16. We do not knowingly collect information from children.

10. International Transfers

Your information may be transferred to countries with different data protection laws. We apply safeguards consistent with applicable regulations.

11. Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your data, and to portability and objection. Exercise rights by contacting our concierge.

12. Contact

Questions about this Policy can be directed to [email protected] or by calling +1 (206) 555-0187.

13. Changes to This Policy

We may update this Policy. Material changes will be notified through the site or by email.